British Airways Comair Appalling service

I bought 2 tickets for my mum and grandmother from British Airways Comair on 1 July and within a few days, they came back saying their flights had been cancelled because of the new covid-19 restrictions put forward by the SA government. I then asked for my money to be refunded and was told that it would take about 2 months which I challenged saying why would it take so much time. I was referred to the supervisor by the name Lorraine at head office who I phoned several times without success. I eventually spoke to a person by the name of Anna who said that my refund was not supposed to take long and that she would look into it and get my money refunded. I then called recently and was told both Lorraine and Anna were not available and was advised to send an email to their management email address of which I got a response that my refund would take 6-8 working weeks.

I am planning on going to their offices since they do not answer calls and I advise anyone planning to buy an air ticket from Comair to not do that. This is nothing short of **************** from Comair, to keep people's money for more than 2 months, the only answer I have is the money is being used for something. These are covid times and people are struggling and you keep their money.

Shame on you Comair. Your service is appalling.