British Airways Avios Reservation number ***5

I arrived at the Mondrian Hotel (Los Angeles) on the 07-10-2014 and presented my BA Avios voucher, stating that the miles had been deducted from my account in lieu of payment for my hotel accommodation. I was advised that there was no room available for me but I was contacted telephonically by BA Avios London and advised I would be transferred to the London West Hollywood Hotel (LA)at the expense of British Airways. I was then transferred back to the Mondrian Hotel the following day. At reception I was advised I needed to present my credit card for any extras. I arrived back in Johannesburg low and behold I received a debit on my credit card for the hotel accommodation. The miles had been deducted already. Mondrian received a letter from BA denying that that this is there booking. It's been an uphill battle which has led to this complaint. On the 17-02-2015 I lodged a complaint online with BA. I phoned on countless occasions and have received no joy. Despite contacting Lisa in the BA office Jhb. I feel that BA Avios is at fault I don't want Avios miles back, I feel they should refund me the amount that was debited to my credit card-R26 984,05.