British airways and Avis car hire

<p>Booking was done for flight and car hire via Avis. On enquiry I was enformed that my Visa card is accepted</p> <p>at arrival by airport, card was not accepted and manager badly mannered and rude. Referred me to British airways whom on their side said I should take it up with Avis</p> <p> </p> <p>at the end it cost me an additional R5950. To get a car from a different company</p> <p> </p> <p>there were no assistance at the airport in Windoek</p> <p> </p> <p>one of my luggage got lost and I was told I am illiterate because I could not complete a form correctly</p> <p> </p> <p>this is a big joke. You pay for something you don't get and they loose your luggage and tell you that you are to illiterate to complete a form</p> <p> </p> <p> </p> <p> </p> <p> </p>