British Airways, A bunch of people with double standards

"Please check the details of the items purchased are correct. If you have made a mistake, you may cancel your flight booking and claim a refund without penalty, up to 24 hours from when you made the original booking. Refunds under these circumstances can only be requested by calling our contact centers."

This is what it says on their website site BUT when you call them, its a different story and they will find loop holes not to REFUND you and the agent has the AUDACITY to ask, "Why did you make the booking if you were not sure" How does one predict death or family emergency BUT only British Airways cell center agents can. I made the booking two weeks in advance with the notice on their website that you can get a refund if you "made a mistake" with ANY penalty. All I got was attitude and that I could a voucher valid till 2021 NOT even a 50% refund. Nothing is mentioned if you have purchased a Non-refunded ticket OR not hence BA should be more considerate if to their patrons if they still want to stay in business. I HATE them and don't want to ever use their flight services hence forth.