BOOKING

My husband and 2 of my pets flew on the BA flight last Monday which crashed on the runway at OR Tambo. A representative of the CEO contacted my husband after the crash. They indicated that when my daughter flies to JHB at the end of this month, they would upgrade her economy class ticket to business class at their cost. I have been on the phone with BA executive club for the past 30 minutes and each time a consultant tries to transfer me to someone who could possibly assist me and I get cut off.<br> <br> Surely the CEO's representative should have put something in writing to each passenger that they could use when making their next booking to ensure that the upgrade happens?<br> <br> Since I am getting NO joy from the callcentre - please could whoever the representative was contact me so that I can get my daughter booked and upgraded.