Baggage tampered with on BA flight, and BA Comair don’t even bother to respond

I flew on a British Airways flight from CPT to DUR a few months ago, with a stop over in PLZ. Two of our four bags were tampered with by the cargo handling staff, with the locks cut and items ******.

I hold British Airways responsible as it was a BA flight. They deny responsibility and have referred me to Comair as the Carrier on that flight. I lodged my claim with Comair, but three months later I have still not had any feedback or compensation despite numerous follow up.

I understand mistakes / poor service / theft may happen. But then the service provider needs to take responsibility and accountability to make it right, and try and retain the overall customer experience as satisfactory.

Unfortunately both BA and Comair have not done so, and this has left a very poor impression on me, a British Airways Executive Club member and frequent corporate traveler with them for 20 years.