Bad Service

We would very much like to go on a family holiday to Durban. We have flights booked and need to change the dates due to the Government putting us on Level 4 affecting the school holidays.

I am a understanding and adaptable person whi has emailed several different people as well as called several people. I have been trying for 3 days to get someone at the call centre to help me. Hours and cellphone airtime gone. All I need is for someone to change my flight dates. Or would you prefer me to just cancel my flight and holiday??

My family and 2 teenages need a holiday.

This is totally unacceptable. Im no longer feeling happy and helped.