Bad Service

Last week Thursday, I took a week to write this because I had hoped they will redeem themselves. but I guess they just don't have customer services. Once they get our money they would careless about us. My son last week Thursday was booked on a flight from PE to Johannesburg. My so is an unaccompanied minor. His flight was meant to depart at 10:35 arriving at 12:10. My mu received a message that he must now be dropped off at 10:30 since the flight was delayed for 11:00. My mum let me know this and she signs for my son and leave him at the airport at 10:30 am. No further communication was communicated to me or my mum since I had given both our details when I booking the flight.. I get to the airport at 12:30 pm since to was never communicated that the flight was delayed. mind you I m coming from Pretoria to only see at the boards at arrivals the flight was schedule to arrive at 14:15 pm. For obvious reasons I could not drive back to Pta. Mind you I booked him an earlier flight because I knew I had a business meeting at 14:00. I go to the British Airways counters, the gal tells she doesn't know why I was not informed about the delay. I should call customer service.