1 reviews | Active since Jun 2014
Bad Service
Good day I arrived in Cape Town via KQ and BA and my bags did not arrive, in Nairobi the lady advised that the bags would be sent direct to Cape Town (MY TIKCET STUB EVEN SHOWS THIS)<br> <br> I even second questioned her and I was sure I needed to clear customs and waited for 15 minutes in Johannesburg just in case, I could not wait any longer as the KQ flight was 30 minutes delayed out of Nairobi so I risked missing the next flight and I was advised the bags would be sent straight on.<br> <br> They have not arrived in Cape Town and British airways claim that it is KQ error and not theirs so they will not deliver the bags to my house, you guys gave me a KQ telephone number, one does not exist and the other I get no answer.<br> <br> Are you partner airlines or what ? <br> <br> I don't mind if someone make a mistake but then don't put the client out, and make an effort to deliver the bag to my house at least ?<br> <br> <br> Greg<br>
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
Johannesburg is the first point of entry into South Africa, therefore, customer's travelling to domestic routes needs to collect their bags, clear customs and then take their bags to the next carrier for check-in.
I forwarded your details to our baggage enquiries in Cape Town, and they will contact you as soon as possible to advise on your concerns.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience you had while using our services.
Johannesburg is the first point of entry into South Africa, therefore, customer's travelling to domestic routes needs to collect their bags, clear customs and then take their bags to the next carrier for check-in.
I forwarded your details to our baggage enquiries in Cape Town, and they will contact you as soon as possible to advise on your concerns.
Should you wish to contact them, you can email *** or ***.
I do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations