BAD SERVICE!!!!!!!!

<p>I am utterly disgusted by the treatment received from British Airways!!!!!</p> <p>Why does one need to throw your toys out the cot in order to be heard and helped????</p> <p>Long story short i have been dealin with a lady named Nomfundo Buthelezi Dhlomo whom i have liasing with for the past week to do a requote on a ticket to pay the difference for a flight due to a refund not being possible. After being told that the requote amount cannot be reserved Nomfundo goes silent and the ownace was now on me to follow up when we hear nothing from her the whole day after i was promised a call back my mom calls and she tells my mom an agent was meant to call back. Minutes later a guy named Mdu Speelman calls back and i explain myself in anger because i do not understand why i was the one the kept having to follow up in the midst of speaking to Mdu all i hear on the other end is MUSIC HE COMPLETELY DISMISSED ME BY TRANSFERRING ME!!!!!!! HOW RUDE IS THAT CLEARLY HE OWNS BRITISH AIRWAYS AND THATS THE TREND OF SERVICe. I tell Nomfundo what has transpired of which she apologized for.</p> <p> </p> <p>THe next day all of a sudden 04/08/17 Nomfundo is all of a sudden the one calling me and following up and NOW ALL OF A SUDDEN A REQUOTE AMOUNT CAN BE RESERVED AFTER I HAD BEEN TOLD ITS NOT POSSIBLE AT ALL ALL OF A SUDDEN NOW BANKING DETAILS CAN BE TEXTED TO ME WHEN PRIOR IT WAS NOT POSSIBLE!!!!! WHy does one have to throw your toys out the cott to be heard why must things get unsettling before people can do their job WHAT THEY GET PAID FOR!!!!!!!!!!!!</p> <p>THIS QUERY IS STILL NOT RESOLVED MY MOM DOES NOT WANT THIS TICKET SHE WANTS HER MONEY BACK IN FULL!!!!!!!!!!</p>