Bad customer service from flying Kulula.com and BA

Very disappointed in flying Kulula, com., and British Airways Comair. We had tickets that were placed in a Travel money bank for later use. Have been battling for TWO weeks to get tickets booked from JHB to EL. Can not do it online, when phone in, they have no flights, I must use British Airways. Phone BA, no Kulula must access travel bank and do bookings via them.No service on line, took a trip to Airport 150km, no must phone them. Phone and eventually got hold of someone, took an hour to get the spelling of names and surnames correct, but all sorted will send me a confirmation e-mail. Here we are two weeks later, still, no tickets, Kulula lady not working today, BA has no clue what I am talking about, so Goodbye to my money in travel bank and seats on a flight that I wanted for a very important family reunion that is a once in a lifetime event. WORST SERVICE FROM KULULA AND BA, you are unprofessional and unreliable. Seems like you have enough money during this pandemic and don't need mine, but you will just come with a story of the vouchers "expiring" and thus just *****ing my hard-earned money.