bad customer service

Abigail Naidoo and Tracey Beattie are the true examples of bad customer service and I suggest British airways trains or teaches them how to deal with customers! secondly your customer service line which I was told it's the number of British airways head office in Joburg but when I called it was a wrong number I had to Google the right number myself but guess what? pathetic! it's actually a call centre in cape town and apparently "there isn't a contact number for head office there's only an email address but don't worry they respond to emails "...i sent an email to customer complaints 4 hours ago; no response not even an acknowledgement of the email! the call centre itself was a waste of time because I was put on hold till my R60 airtime was finished and had to call again to find out they can't assist!