Bad baggage behaviour!

My hold baggage on a recent flight to O R Tambo arrived having been broken into and the contents rifled.

It was reported on arrival.

BA now expects me to drive at my expense all the way to the airport in Cape Town from where I live to hand in the bag for them to repair, and then drive all the way there again, once again at my expense, to pick it up when they have fixed it.

At that price, I might as well buy myself a new bag.

I think that stinks as customer service.

Why do they even bother recording the complaint.

Rather just tell your passengers: tough luck that your bag was broken into, but we don't care and we aren't going to do anything about it.

Be honest!