BA IS THE WORST CUSTOMER SERVICE.

Terrible service.

We missed out flight and were advised we need to call in to have the booking change (since it was a holiday package done by them)....we tried to contact for over 1 hour to no success. We were willing to pay the difference as we were late however for them not to answer phone calls at all is unacceptable....customers cannot be holding on the line for something so simple for over an hour. We tried to change our booking online however its redirects to phone the call centre. This is ridiculous