BA *********** Staff at ORTIA

<p>My family and i missed our flight on Saturday (JNB-DUR) and when we couldnt get onto a later BA flight, we booked with another airline. we then asked BA Ortia staff to reroute our tickets to DUR-JNB for our return trip. I was going to return the next day (Sunday) and my husband and child later in the week. When i tried checking in i found out that they had booked me on the same route (JNB_DUR) but i was alreday in durban and now had to pay an exhorbitant amount of money for the change. </p> <p>not only that but they also booked my husband and child on the same route (JNB-DUR) for thursday 20 July. Now to change this we now have to pay more money and all of this was not our fault. we even confirmed with the ORTIA staff that the routes were changed and they said yes. I am extremely disappointed at the level of service from BA and dont think i would want to fly again, looking at the amount of inconvenience i've had to suffer. and the double bookings i have to make to rectify their mistakes. I want my change money back.</p> <p> </p> <p> </p>