1 reviews | Active since Apr 2009
BA Credit Card - Unbelievably poor service and I am not even a client yet!!
<p>I recently tried to apply on line for a British Airways credit card which has been the most painful experience of my life. I had to re-do my application on line 3 times, tried to get my referance number to reaccess which took endless calls and emails, once competed approved and instructed to send a mountain of paperwork. This was done and after 3 weeks and endless forllow ups told that my application had expired and would need to be recaptured. Call after call to hold someone accountable for the poor service has only led to even more frustration with the card manager Ndumiso Sibia shifting accountability to someone else to resolve after arguing with me for 15 mintues to recapture my application. </p> <p> </p> <p>Appauled that British Airways provides such poor service. </p>
Thank you for getting in touch with us.
We do apologise for the service you have received regarding an application for a British Airways credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the ABSA credit card division who are in charge of the British Airways credit card.
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve our website and on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
Thank you for getting in touch with us.
We do apologise for the service you have received regarding an application for a British Airways credit card.
We wish to thank you for bringing this urgent matter to our attention. Your concerns have been escalated through to the ABSA credit card division who are in charge of the British Airways credit card.
The service you received is not in line with the level of service we wish to provide to all our customers.
Your feedback will allow us to improve our website and on our service in the future for you and all our customers.
Thank you for allowing us the opportunity of a response and do once again apologise for the inconvenience and frustration caused.
Kind regards,
Thuli
Customer Relations
