BA call centre-ism

BA/ Comair don't let you change your return ticket online, after you have flown one leg. Instead you have to phone them. That entails speaking to at least three people, and never less than 25 minutes of your time. At each stage, you have to give your reservation number, and name. Eventually you get through to people in the UK, who say they are from BA Holidays. When you have purchased a full fare business flight, and all you want to do is move your ticket. And they will not let your secretary speak to them and change the flights. Surely Comair, you can do better than this? Your systems are letting you down. Ps the staff at the ORT sales desk are super.