BA= Bad Attitude. Shocking service!

We arrived at BA check-in one and a half hours prior to departure to fly from Cape Town to Durban. There were only six parties of travelers in front of us. The staff behind the 3 counters spent half an hour trying to sort out some foreign travelers who had missed a flight. They kept on phoning and then disappearing altogether. At one stage there were no staff attending the check-in at all! The rest of us were understandably agitated. One of the parties asked for the supervisor who then reassured the person that they would get their flight.

Eventually, after waiting for an hour in line, we reached the front. The attendant glibly told us that the flight was now closed. At that point the supervisor walked passed. I told him of our predicament. His response was to point to the sign above the check in counter which says that flights close 45 min prior to departure. When I pointed out that we had been standing in the queue for one hour, he retorted that we shouldn't blame him for our problem! He walked off without saying another word.