BA = Bad Attitude

A family member booked to fly from Durban SA to Johannesburg on BA. She lives about 130km's from Durban. On the day of the flight, the N3 highway at PMB was totally blocked, at a standstill due to a truck that had tipped over earlier that morning. She left 3.5 hours before the flight time but for over an hour, the traffic did not move. As a result, she missed her flight. Very traumatic. I phoned BA in a state and asked what we can do. After much begging and pleading, they said they can book her on the next flight out but we had to pay for a completely new ticket. Her husband had booked with airmiles (they are members of the BA executive club) and they said that we now have to pay on the spot over R2000 to change her booking! It was terrible and we had no choice but to pay that huge amount. She had missed the flight through no fault of her own. She had left plenty of time to get there but the N3 was closed. We are very upset about this, they should have charged something but not the price of a new ticket which is overpriced anyway as she received no snack or drink on the flight! Safair is half the price and they give you water for free! Never again will we book this airline - they had no compassion for her desperate situation, they did not consider the circumstances at all and I am deeply disappointed at the money I had to pay up front to get on onto another flight. BA/COMAIR - greedy and ruthless.