BA air tickets with Comair

We are well aware that Comair is under Business Rescue due to Covid 19, however we had travel plans for early July 2020 with BA tickets bought through the Kulula(discovery) website, operated by Comair .We understand the situation but feel it is very negligent to leave customers waiting for some form of response! We bought two return air tickets to Mauritius in February. BA notified me that I should get hold of them for vouchers. This I did but they said as they weren't directly through the airline I should approach the "agent".I got hold of Kulula who said I should get hod of BA domestic. BA domestic told me to send an email to *** .To date I have had no response from this email address other than an auto generated response! Our flight is 6 weeks away & would like to know what exactly we should do? Will someone get hold of us eventually ? We are under enough stress at this time without the added stress of bad practices by people who are responsible for informing their clients as to what is happening !