BA 6324 5q93ik

Our group booking with a severely disabled person was delayed for 2 hours. For this reason, I had to quickly book another flight on SA<br> <br> When asked for a refund or comp tickets I was told off...said it could take 6 weeks and nothing is garenteed. I asked to speak to Janine's supervisor. Janine told me that no such person exist. Really? I insisted to speak to somebody, she put me onto a ba call center, the call center told me that they are the completely wrong people to talk to. I handed phone Back to JAnine, the BA supervisor. She then ignored me. I asked for her surname as a reference, she refused to give it to me. When I insisted, she called the police for me and my severely frail father who is in a wheelchair. Really? Were they going to lock us up because we asked for a surname?<br> <br> BA, your flight was delayed to PE for 1 hour, and for 2 hours from PE to kzn. Your staff service is poor, and so is your supervisor staff that spoke to her staff like they were dirt, not to mention, how she spoke to us in front a audience.<br> <br> I will get my money back one wY or another and will Never use you again or recommend you to anybody,<br> <br> Shame on you, I use to be your loyal customer, never again