MD
Martin D
1 reviews | Active since Oct 2015
15 Oct 2015, 10:32
BA 6203 delay 15/10/2015
Sitting on BA 6203 and been sitting on the Tarmac in the plane for 2hrs for a technical repair that we were told would be 20min. Offered a sip of water in a very hot plane, but an utter disgrace communication wise. Not what we expect from BA but appears delays on their flights are becoming common place. Maybe some new aircraft for BA rather than all to Kulula?
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British Airways Comair's replyOfficial
15 Oct 2015, 12:32Hello MARDU2014,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Our 737-800 aircrafts can be used either for a kulula.com flight or a BA flight depending on the schedules.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Our 737-800 aircrafts can be used either for a kulula.com flight or a BA flight depending on the schedules.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply15 Oct 2015, 12:32
Official
Hello MARDU2014,
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Our 737-800 aircrafts can be used either for a kulula.com flight or a BA flight depending on the schedules.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations
Thanks for sharing your recent experience with us. I do apologise for the inconvenience caused due to the delay of your flight.
Various reasons can affect a flights scheduled time of departure; some are within our control while others may not be. The manner in which the delay is handled is what sets each airline apart and I do apologise that we did not meet your expectations in this regard.
Our 737-800 aircrafts can be used either for a kulula.com flight or a BA flight depending on the schedules.
Your feedback has been sent to our management team to address the communication failure during the disruption to monitor this issue going forward.
We appreciate your feedback as we are always on the look-out for ways of improving our service to our passengers.
Kind regards,
Thuli
Customer Relations