**** Airline

No notification of the flight being cancelled was sent via email OR SMS. My colleague had to run in a panic to get another flight when he arrived at the airport and only then heard his flight was cancelled. The staff at the BA/Comair desk informed him that he has a voucher for that cancelled flight. I tried calling Customer Service on his behalf to confirm that the flight was cancelled and get the voucher number and documents for future bookings. I have now been on hold for more than an hour and still counting. Their communication towards customers and service is up to absolute ****. I wouldn't recommend flying with them.