1 reviews | Active since Nov 2012
Air hostess bad attitude
I've just gotten of my flight from Jhb to Cape Town, BA6409, upon the plane stopped at the terminal everybody began getting up and gathering there luggage, I didn't have any so made my way to the front of the plane, upon which an extremely rude air hostess began to shout of me like I was some kind of child patronizing me as to why I was standing In the front while all the passages where standing behind me, to which I told her look at the rest of the passages I'm following suit. To which she started to argue with me and speak to me in such a disgusting manner that I Am actually appalled. I fly BA very often and I will not accept this type of behavior especially the money I spend with your company. I will not accept this type of verbal abuse from such an arrogant and incompant individual that's supposed<br> To be dealing in he service industry And with people. I'm beyond angry in this manner and o demand a response from your company on dealing with this matter.
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our crew. We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated, and a copy of your post has been forwarded to the responsible department head for internal review. Your disappointment is understandable and the manner in which you had been addressed is entirely contrary to the level of service we want you to receive as a valued member. Clearly, we failed to provide the kind of dependable, responsible service our customers have a right to expect.
Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with and I do hope that you will be able to feel comfortable to travel with Comair again in the future.
Yours Sincerely
Fazila Khan
Customer Relations
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
I am disappointed to learn of your experience with our crew. We expect our staff to be courteous, helpful and professional at all times. Discourtesy will not be tolerated, and a copy of your post has been forwarded to the responsible department head for internal review. Your disappointment is understandable and the manner in which you had been addressed is entirely contrary to the level of service we want you to receive as a valued member. Clearly, we failed to provide the kind of dependable, responsible service our customers have a right to expect.
Your business is invaluable to us and I do appreciate that you have a choice when it comes to who you book your flights with and I do hope that you will be able to feel comfortable to travel with Comair again in the future.
Yours Sincerely
Fazila Khan
Customer Relations