absolutely terrible service british airways!!!

Good day, I'd like to share my terrible experience that I had with British airways on Saturday when flying from Johannesburg to Durban. <br> <br> The flight firstly was delayed and we got no notification about the delay which worse was a 1:30 delay. Secondly I get to the airport with my 4 year old daughter and I was told that the flight is overbooked therefore I will not be flying on the flight I booked. Of which if a flight is overbooked then why did it allow me to book it in the first case. When I asked the consultant just said he doesn't know what's going and gave a ticket to go wait on standby. This is after I paid R5700 for a return flight. <br> <br> Went to standby and found 9 other people there waiting with the same situation that I was in and we were rudely told that we just have to wait and if there is no flight to put us on we will have to sleep at the airport and fly the next morning. <br> <br> the space is even too little to write the whole story. I sent an email no response. on top of everything when we landed our bags were not there and I only received my bags the day after at 12:30. what an bad experience not flying with British airways ever again!!<br> <br>