Absolute *******!

<p>Having to unfortunately change the dates of my inbound flight from Durban I phoned up the Customer care department at British Airways/Comair. On enquiring about the cost of changing my flight from end July to beginning November (both out of season times, according to Skyscanner), I was informed that it will cost me a whopping R1900 to change a flight! This after I've already paid for the flight. There's a cancellation fee for this, and an admin fee for that, then a fee for the difference in the fare... It's absurd! I can just as well buy a new ticket from another airline, which will still cost me less than paying this fee! And to even top it off, on enquiring about cancelling the ticket I was told that I will only be able to get my "tax" part of the ticket back, a whole R171!! Fortunately I had to do exactly the same with my outbound flight with Mango, and their fee for changing the ticket was only R740, less than half of what Brithish Airways asked for. SO therefore I could very easily compare the different approached of these airlines. Thanks so much British Airways for opening up my eyes, I will certainly make sure to NEVER make use of your services ever again. Your are clearly not interested in customer care, and will do everything in your power to penalise clients for changing a ticket. </p>