1 reviews | Active since Nov 2014
A ******* and a money making scheme
I tried booking a return flight Jhb Dbn online a week in advance and every time I was unsuccessful as the flights displayed were not available. I then went to Checkers Money Market and they had the same problem. I just could not make a successful booking. I then drove to Lanseria airport where I was told that I had to pay an additional booking fee per passenger of R100. This after I took the time and the cost of driving to the airport. I then made a booking with an unsuitable return flight. I called the call centre the next day to try to change the return flight and was told that I had to pay an additional R342 for the service, leave alone the extra cost of the new flight. I asked to speak to a manager as I felt really **********, and I was put on hold indefinitely. After 10 minutes of holding on my cell, I had cut the call. Kulula is a ******* and the fact that flights get more expensive as seats are booked is a money making ****. I am extremely unhappy with Kulula as I still do not have the correct return flight.
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience whilst using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
Thanks for taking the time to get in touch with us, I am terribly sorry for the experience whilst using our services.
I have escalated this matter to the call centre supervisor to contact you.
Kind regards,
Thuli
Customer Relations
