A bad experience turned good!

<p>On 3 October 2016 the flight I was supposed to be on was overbooked resulting in a list of passangers having to wait for later flights. This caused me a great deal of upset and the R800 voucher I received as compensation did not do much to ease my mood on that day....skip to a month later....I was in the process of planning for a December visit to Cape Town and as usual I searched for kulula.com flights for my holiday (being a Discovery Vitality member the value added with flight discounts and Discovery Miles are always great). Remembering the voucher I was given, I tried booking the flight - no success, I could not use the voucher for online bookings. After calling the call centre and being told that there is no way the voucher could be used in conjuction with Discovery-related benefits I was seething - absolutely no value from the voucher! In a last ditch effort I e-mailed the customer relations at Comair to express my disdain. To my surprise a solution was found and the CR Officer (Nazley Samuels) converted the voucher to credit in a TravelBank account enabling me to use the voucher value together with other benefits. The effortless response from Comair CR and the resulting value I have gotten from this experience totally changed my negative perception of kulula.com! Thank you for good service!</p>