JS
JJ S
1 reviews | Active since Sept 2013
06 Jan 2016, 08:14
7hr 45min Delay
On Monday 4 January, on our way back from our Cape Town holiday we were supposed to get on BA6309 to Durban, leaving at 13:30... It was initially delayed by 15min which was fine, but was eventually delayed \indefinitely". The time the flight actually left was 21:15 - almost an 8 hour delay. We all got home at midnight! This is an excessive delay and we received no compensation for this when I know that some customers received complimentary flights for their next trip... Something I didn't know until on the taxi home with other travelers... That is not on BA! We should all be compensated"""
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British Airways Comair's replyOfficial
06 Jan 2016, 09:18Hello jjinsa,
Thank you for bringing your concerns to my attention. I am terribly sorry to learn of your flight delay.
You have every right to expect punctuality from us however there are numerous reasons within the operation, which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for bringing your concerns to my attention. I am terribly sorry to learn of your flight delay.
You have every right to expect punctuality from us however there are numerous reasons within the operation, which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
British Airways Comair's reply06 Jan 2016, 09:18
Official
Hello jjinsa,
Thank you for bringing your concerns to my attention. I am terribly sorry to learn of your flight delay.
You have every right to expect punctuality from us however there are numerous reasons within the operation, which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations
Thank you for bringing your concerns to my attention. I am terribly sorry to learn of your flight delay.
You have every right to expect punctuality from us however there are numerous reasons within the operation, which cause flights to be delayed. To name a few among the many are; weather conditions, technical and rotational problems, regulated flight duty hours and air traffic congestion at the airport. While some of the delays are within our control, the majority are not and these are caused by unforeseen circumstances which prevent us from operating flights as scheduled.
Most delays are not within our control but we are working very hard to improve on the delays that are within our control. We are sure that you will understand that our primary and utmost concern is for the safety of our customers and crew. We do understand the incredible inconvenience that lengthy delays may cause our customers however, we cannot be guaranteed due to the nature of this industry.
Thank you for allowing us the opportunity of a response and we will be in touch with you directly to advice on your concerns.
Kind regards,
Thuli
Customer Relations