72 hr Baggage Return Policy my A$$!

I am absolutely appalled with the incompetence of the BA staff.

I work for a tour operating company, and have had many issues in the past few weeks regarding delayed baggage.

One issue in particular is yet to be resolved. 72 hour baggage return policy?! I don’t think so.

We have a client whose baggage was delayed on the flight from Johannesburg to Livingstone on Sunday, 12 August. After calling and trying to find out what is happening, we were told the bag had arrived and sent our guide back to the airport in Livingstone to collect the bag, only to find out it had not actually arrived, delaying the entire tour group.

Finally, yesterday, I got through to the Livingstone branch, and confirmed the bag was there. As tours go, the clients had already transferred to Maun. I was told I’d be called in the following 30 minutes with feedback. Nope. No call. Not in the next 30 mins. In fact, not in the next 24 hours. The bag needs to get to Maun by tomorrow- Friday, 17 August, as, you guessed it, the group is moving on to another location.

After attempting to call the Livingstone office, (all international calls at my own expense, obviously) the line refuses to go through. Eventually after half an hour, I got through to a gentlemen who told me the bag is now on its way back to Johannesburg?!!!! The tour is an extreme cycling tour. All of the client’s important equipment is in that bag. It is now going on 100 hours, and still no bag. Nobody can give me answers. Nobody contacts us. I am beyond livid. British Airways is supposed to be too notch. I think not.

#stillwaitingforthatcall #delayedbaggage #uselessand***********