vD
vishay D
1 reviews | Active since Jan 2012
12 Aug 2015, 16:12
2 hour flight delay
2 hour flight delay (18:30 flight only took off at 20:30) on Monday 10/08/2015 Durban to July with no option to be moved to an earlier flight. Other passengers were moved to the 19:10 flight while my wife and I had to wait at the airport from 5pm for the 20:30 flight. The BA does not even update to say that the flight was delayed (shows as on time) otherwise we would have went to the airport later
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British Airways Comair's replyOfficial
13 Aug 2015, 11:25Hello vishay,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight BA6228/10Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This is definitely an area in which we need to improve on and will work on this going forward.
Thank you for allowing me the opportunity to respond.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight BA6228/10Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This is definitely an area in which we need to improve on and will work on this going forward.
Thank you for allowing me the opportunity to respond.
Yours Sincerely,
Nazley - CR
British Airways Comair's reply13 Aug 2015, 11:25
Official
Hello vishay,
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight BA6228/10Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This is definitely an area in which we need to improve on and will work on this going forward.
Thank you for allowing me the opportunity to respond.
Yours Sincerely,
Nazley - CR
Thank you for your post. I am terribly sorry for the inconvenience caused to you whilst using our services.
We try hard to keep to our published schedule as we understand the impact it has on our customers. Any delays to our schedule due to factors within our control are only imposed when absolutely necessary as it has a business impact on us as well. Flight BA6228/10Aug'15 was delayed due to rotational reasons caused by technical problems. It will always be a huge challenge for all airline operators as we operate in extremely variable conditions and operate within a safety envelope that ensures there is no risk at any time to customers and staff. I am disappointed to learn of the lack of communication. This is definitely an area in which we need to improve on and will work on this going forward.
Thank you for allowing me the opportunity to respond.
Yours Sincerely,
Nazley - CR