****

British airways, you are ****. You d layed a flight at 17.30 by 30minutes. It's now 18.37. Your pilot announces that people are gridlocked in traffic. Hence we waiting. Did you anticipat the gridlock when you first delayed the flight???? Why can't I have wine? In the plane like you asked me to when you asked me to? Now your pilot delays the flight waiting for someone stuck in t affic. We all salit in ****ing traffic. Daily. That's why we leave early. You are a **** airline with **** customer service. You can't even sell me wine and force me to D ink water. **** you. I didn't ask for this situation. Your ****ing I competency causes this. Never again wil I ****ing fly with you cos you have no f cking empathy. Your customer service is hsit. You lie to us. When last did you hold the flight for a poor person. I am ****ing livid. Why must I ****ing suffer I want my refund cos you did not get me to where I'm supposed to be at the agreed upon time. Lets not forget you double billed me.. ****ing is less