SR
Stanley R

1 reviews | Active since Jun 2017

02 Jun 2017, 15:48

Very Disappointed

<p>ON THE 24 MAY 2017 I MADE A PAYMENT OF R1100 FOR MY ROUTER AND I WAS ADVISED THAT THE INSTALLATION WILL BE DONE 2 DAYS AFTER THE PAYEMENT I MADE A PAYMENT TILL TO DAY NO INSTALLATION WAS DONE, I SPOKE TO ALMOST FOUR PEOPLE FROM BRIGHTWAVE NONE OF THEM HELPED ME. I SPOKE THE LADY BY THE NAME OF TEBOGO, LEBO AND A GUY BY THE NAME OF SIBUSISO HONESTLY I WASTED MY TIME TALKING TO THEM BECAUSE NOTHING HAPPENED, THEY ARE SO ***********.<br /> <br /> TO CUT THE MATTERS SHORT I WANT MY MONEY BACK, THEY CAN KEEP THEIR DEVICE SINCE THEY DONT KNOW WHAT THEY ARE DOING, EVEN WORSE NONE OF THEM BOTHERED TO CALL ME AND ADVISE FURTHUR IF INSTALLATIONS WILL BE DONE OR NOT, INSTEAD I USED MY AIRTIME TO CALL THEM AND FIND OUT WHAT MIGHT BE THE CHALLENGE TO DELIVER AS THEY PROMISED. SOME COMPANIES ARE BETTER OFF CLOSED THAN BEING OPERATIONAL, THEY ARE FULL OF EMPTY PROMISES. IVE CALLED THEIR OFFICES THIS MORNING AND A LADY BY THE NAME OF ESTHER TOLD ME THAT JABU WILL CALL TILL NOW JABU HASN'T CALLED ME.<br /> <br /> <br /> CAN I HAVE MY MONEY BACK PLEASE.<br /> <br /> I HAVE ATTACHED A PROOF OF PAYMENT.<br /> <br /> </p>

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Replies (1)
Brightwave
Brightwave's reply21 Nov 2017, 19:46
Official

Hi Stanley,


We sincerely apologize for the appalling service you have received at the time. Our service team has had a complete reshuffle and we assure you this wont happen again or in the near future.

We apologise again.

Kind Regards

Victor

Best regards,