poor customer service

<p>I paid for a subscription and instalation of a home router on the 19 May. iwas informed by their agent that the installation takes place within 3 days of correct paperwork and payment. there has been inadequate servive( the router was only installed on monday the 30 may, when the technicians left my place they promised to come back the following day... to this day as i write this email i have not been connected by brightwave.</p>