RM
RAMASELA M

1 reviews | Active since Apr 2017

07 Apr 2017, 15:41

Brightwave Wi-fi Company ,Terrible Unprofessional Service

<p>I app**** to be connected on a business package on the 25 March 2017, On the 28 of March the technicians came but they installed a wrong package for me '' the home connect'' . I reported the incorrect package since the 29 March 2017, on a daily basis calling thier offices Randburg and Protea North and up to today 07 April 2017 they haven't fixed it . Brightwave service is very unproffessional , they dont take business serious. Terrible service! Hence we as people do not support our local businesses because they lack Good Customer Service</p>

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Replies (1)
Brightwave
Brightwave's reply21 Nov 2017, 19:43
Official

Hi ramaselagp,


We sincerely apologize for the appalling service you have received at the time. Our service team has had a complete reshuffle and we assure you this wont happen again or in the near future.

We apologise again.

Kind Regards

Victor