appaling service

I app**** for a Home Connect Wifi internet service and signed the contract almost two months ago which took almost a month to install. Future more after installation on the 7th April 2015 the service is still currently not running. Reported it o Eric head of installation and only came once and promised to come the following day which he didn't. He isn't taking my calls. reported at the Dube offices and an email was sent to Mfundiswa, Richardo, Melissa and Caroline and non of them even bothered to reply. I'm currently paying for a service that i'm not receiving. It seems like they don't even care nor do they even bother to fix my issue.