Worst experience ever

I am absolutely disgusted with the customer service that I have received from Madeleine (Regional Manager). Unfortunately due to circumstances, I no longer required a wedding dress, after purchasing it from the Canal Walk branch. <br> <br> I kindly emailed them hoping that they would understand, as I had not even removed the dress from the store at that point and NO alterations had even been made, however due to \Company Policies"they couldn't"