Worst experience ever!!!

<p>If I could give Bride & Co Rivonia a negative rating I would. They completely ruined the whole experience! Despite making an appointment they didn't know about us when we arrived. I had emailed them and asked that they pull 3 dresses for my appointment and to my surprise they hadn't pulled any dresses and only had 1 of the 3 in store (although I had asked prior to the appointment if they were in store and they said yes). We were shoved in a corner and when we asked if we could have something to drink we were told - yes you can go buy at the shop in store. After a rather frustrating appointment we found a dress that I loved. As we were paying we were told we should bring the dress back one month prior to our wedding so they can do alterations for me.</p> <p>After struggling to make an appointment for the alterations we finally took the dress back and all measurements, etc. were noted. We were told we can come and collect it on the 08th of July. As we were half way out the door we were called back to say we need to pay first!!! No where was it ever mentioned you needed to pay for the alterations. Needless to say it was another R700.00.</p> <p>I waited for them to call me in the week of the 08th of July to confirm the pick up of my dress...no phone call. I phoned them and said we would pick it up on the 08th of July. When we arrived they went to fetch the dress...it looked terrible! Like someone had actually worn it in the time we had left it there!!! The dress was taken in over 2.5 inches on each side despite it not being more than 2cm. It was not shortened, the cups were loose, the one side was longer than the other and to top it off I was told to my face that the dress won't close "because you must of got fat". What a damn chee**** To think that all my other clothes still fit and this particular dress doesn't. We had to wait around for 3 hours so it can get fixed. We were told that the seamstress was on leave so was the persons fault working in her place...not my fault!!!</p> <p>And guess what...after 3 hours it still didn't fit properly!!! They were incapable of fixing their mess. We had to take the dress to someone else to fix because they couldn't. Also not living in Jhb didn't make the driving up and down much fun either.</p> <p>No manager ever came to assist and the people in store tried to make it all our fault. Very unprofessional and the worst service. You get married once and then you get people like that, that spoil the whole experience.</p>