Unhappy customer

We had a dress made for my son's Matric happening in Aug 2018 however since the day walked into the branch in Century Centre we experiencing bad customer service. Was eventually allocated a consultant who promised us the world, This happened in May 2018. We had several sessions with the seamstress Faiza who made a mess with our requirements for the dress. Eventually in Aug 2018 we were allocated a new seamstress. We were made to wait for long and sometimes appointments were made and come on the day for fitting no alterations was done to the dress. The Matric event took place on the 10th of August 2018 and we went for final fittings on the 9th. the day before that was a total nightmare. Our appointment was for the morning, had to go back the same day as the dress was not done and not to our satisfaction. Eventually we left as we could not wait any longer. The store Manager delivered the dress the evening.

On the day of the event, the 10th of Aug 2018 we discovered that the alterations that we requested, adjusting the shoulders of the dress was not 100%. I took the matter up with the branch however I felt that they tried to distance themselves for our ordeal, Eventually I engaged with their customer service branch in Joburg, spoke to a lady called Tammy several times as well as emailing her, made promises and up to today I have not heard from them which is very disappointing as we spend R 5000 on this dress.