****tiest service ever from Umhlanga branch

I made an online booking on 9 September 2019 to visit the Umhlanga branch on 28 September 2019. On Friday 27 September just before 5pm I receive a call from one of their ladies that unfortunately they are fully booked and I would need to move my appointment by an hour late. Off course I was not happy about this as I have made other appointments as well for that they and I told the lady so. Her excuse was that they did not take into account the telephonic appointments. I informed her that I will not be moving my appointment and she needs to make a plan. Less than 5 minutes later I get a call to state that they have moved a client that phoned in. How can you only realize after 2 weeks that you have over booked. Okay that was my first bad impression with this store. Next day we arrive at the store a bit earlier than expected. No worries as we will just use the time to browse. Next moment an Indian lady comes up to me informs me that I should pick five dresses and that she will then check my sizes and I can fit those dresses. Uhm okay no problem but who are you? Still do not have her name. We pick dresses then get scolded as we are not supposed to remove the dress from the rack, uhm okay you never told us that. Finally head into the dressing room, I literally only wore 1 dress from the ones I picked out as she kept on changing dresses, which was either too small or too big, and not listening to what we are saying. I was literally only in the store for 30minutes of my 1 hour appointment, and believe me I will never refer anyone to this store!! Useless and way overrated and the dress selection is way to few for a bridal store with this big name!!