Terrible service and *********** seamstresses

We bought my daughters wedding dress with accessories, her fiancés suite and my husbands suit from this firm in may 2019. The pants size of my husbands suit, as is the norm, was s lit bigger than jacket size. It was left with bride & co for alterations. The suit was collected around 6 weeks later by my daughter as we live 2 hours away and given to my husband to try on. The seamstress had made a terrible job at altering the pants. Another few weeks passed before the pants could be returned. She re pinned the pants, no measuring was done with a tape measure. My daughter eventually collected the pants around November, but due to us being overseas, my husband only got to try them on in early Feb. the seamstress had altered the two legs totally differently. One was so tight on his calf he could barely walk. We again returned the item and firstly asked for a brand new suit, as the pants had been butchered. The company agreed but no sizes were available. They eventually found an odd pair of pants at another branch without the matching jacket, I was not happy about this and explain that the dye batch may be different. I then suggested they refund. The GM informed the manager that this could not be done due to their financial year being over. I then suggested to the manager that if the seamstress had done her job correctly in June 2019, then the time period would have lapsed and we would not have returned the pants for a second time. We left being told to deal with customer service, who would escalate the complaint