Terrible Customer Service

<p>Visited the Eastrand Mall branch to collect my brides**** dress. The sales lady who was assisting us was Patronella. this incident happend even on our 1st visit but i let it slide as i thought the store was busy. she just takes a lot of clients at once dont know if this is for commision basis,which leads to clients not being attended to on time & a lot of our time gets wasted. going to the matter at hand. we decided on collecting our dresses at different times as we all had other commiments. the 1st lady went in just before 10 & she was not helpful, she just asked for the size gave her the dress & left her there. she had to ask another lady to assist her with the dress as its a complicated one. i also went in just after 1pm to collect mine. she asked some lady who was walking the floor to get me my dress. i got the dress she was by the fitting room, got in the fitting room & sat there for over 10 minutes without her coming in to assist and mind you the dress is very complicated to put on.</p> <p> </p> <p>i eventually decided to take off the dress as i was very ****ed,since no one attended to me. when i got out she was not even outside by the fitting rooms. had to walk to the front with that dress again looking for assistance. The lady who assisted me when i got there apologised & called her for me. instead of her apologising for what she did. she told me that i could see she was busy, while she didnt even comminicate that with me. told her she should have told me that she will be with me shortly & why give me the dress if you are busy with other things. hated the fact that she didnt even apologise or pick up fault from her end. the lady who apologised was the other one & she just gave her the bag & left again. i left with the dress without even being told of any instruction. it was inside a plastic. im even confused as i dont know if we need to iron or steam it before we wear it as it will be creased coz its inside a plastic.</p> <p> </p> <p>i have never expereineced such terrible customer service... are your sales ladies not supposed to make sure that they give out the best customer service to your clients & we leave the store than chasing numbers & commision if that is the case. i had considered your store as one of the best bridal shops but with the experince i even doubt i will set foot in that store again.</p> <p> </p> <p>i need this to be attended to , maybe she needs to get training again on how to dela with clients & her client centricity and the Values & mission on the company as she is just doing her own thing and not promoting the store& i need feedback on this matter urgently</p>