Stop lying to your customers!

Highly annoyed with the service received at the Canal Walk branch. I arrived today for my scheduled fitting at 3pm and was told the seamstress is busy with another client, can I take a seat in the mean time. Sure, no problem, I understand things don’t ALWAYS run on time.

20mins go by and I have yet to see my seamstress. The brides dress and another brides****s dress is brought to us… mine wasn’t there. One of the ladies said they going to fetch it and it will be down shortly. 20mins go by… again, they tell me it’s on his way, things are backed up upstairs. At that point we were the only 2 customers downstairs, how backed up can they be?

At 15:50 the manager says “we have a problem”. I’m fuming at this point because I’ve BEEN waiting. What is the problem? Some issue with the boning which needed to be fixed.

Now my issue isn’t that this boning needed to be fixed. My issue is that they **** and said it’s “coming” for 50mins. I could’ve gone to Canal Walk or something and would’ve come back had they given me a time. At this point, after waiting nearly and hour, you DO NOT ask the customer if she can come back tomorrow.

Needless to say, their saving grace is the fact that I absolutely love my dress but will never recommend them after the low grade service I received.