Still no refund, after being told numerous times it has been done

I returned an item the day after it was purchased due to an unforeseen circumstance as we had to put our wedding on hold. The shop was very understanding and issued me with a refund form. Once I sent the form back I was told it could take a week for a refund (This was on the 11/09/17). This was fine with me as I understand the procedures of refunds.

However after 10 days and no refund I phoned to follow up, Langa from the umhlanga branch was very helpful and told me she will look into this for me. To cut a long story short after numerous calls, I have been told about 3 times the payment was done and that I am the same bank so I should get it right away if not the next day. I then asked for a proof of payment as still received nothing. I then again phoned Langa today to tell her the bad news that I have not received anything. I dont know who is lying to who but I see I am not the first person with this problem. As a company this gives you an extremely bad name and I am very disappointment with what has transpired.

I have spoken to my lawyer and have been advised that is unacceptable and the fact that I am being told it has been done when it has not is **********.

I expect to see my refund in my bank by 12pm today otherwise legal action will be taken. I have all my phone calls that I made recorded and written emails as proof. You can speak to Langa from your Umhlanga office to confirm all of this.

I look forward to your URGENT response.