Shocking Experience with Bride & Co Canal Walk

On the 23/09/2021 ,nearly 3 months before my daughter's wedding .I visited Bride & Co Canal Walk to possibly purchase a dress for the wedding. Mishka helped me & I found a dress I quite liked but the size was 24 & I'm a 14 .She assured me the dress would be able to be taken in and look like I envisioned it would. With straps etc. She called the seamstress Terri who agreed & made note of what I wanted. I paid for the dress & was told non bridal alterations would be R160.00.I made a booking for 4/11/2021 as I was instructed to do (6 weeks before the wedding) & booked with Mishka & Terri. On arrival neither of these two were anywhere to be seen & I was sent a seamstress who seemed very insecure & who told me that what I had been told was not possible & I would therefore now not be able to have straps & the whole shape of the dress ( that I had liked) was now totally different!I had to go back on the 25/11 & I expected to be able to take my dress home (2 weeks before the wedding) .The fitting was a disaster ! The armholes were so tight I couldn't use my arms (this because she had pulled the top pf the straps up so tight that effectively there was no strap left !) The side seams had not been taken in at all! (size 24 to 14 appeared no different). Needless to say I left there in tears & my daughter made an appointment for me at a place in Gauteng specializing in moms of the bride & groom dresses. I found a dress immediately with the very kind& caring staff (actually had two to choose from ).My final appointment was on the 3/12/2021, 8 days before the wedding & when I got there I sat for an hour! They came to tell me the seamstress was busy with the dress , it had not been altered at all since the previous visit on the 25/11/2021!There were no apologies & the staff all sat around very non committal. Eventaully the seamstress arrived (after an hour) & the dress was exactly the same .The sides had been altered but not a thing had been done to the armholes etc. The stitching had been done by HAND & a lot of it didn't hold for 5 minutes as the dress is quite heavy . The inside of the dress is a disgrace & Bride & Co should be ashamed of this outcome !! They offered me a bag & I told them the dress didn't warrant a bag and left ! Needless to say this "mess" is sitting at the top of my cupboard , never got worn & I will not be able to wear it anywhere as it does not FIT !The alterations were R330 & not the R160 I was told it would be ! Overall a shocking experience & Bride & Co should be ashamed .Also I had to go through Customer Care to get a reply to my telephone calls! These girls sit there, totally disinterested & I don't think could be bothered to pick up the phone .