Rather look elsewhere for your special dress

After many months of dealing with Bride and Co Canal Walk I can give my full experience. I would say to the brides out there: there are other options, rather pay the fee to try on dresses at other places. It's not really the dresses, it's the majority of the staff that make the place feel like Checkers and not a unique bridal experience. From day one the process felt rushed, trying on dresses felt like an inconvenience to them. I chose my dress and it was too big so they got me a new one in a smaller size, thank goodness because the dress they sold me originally was one people had been trying on! Not brand new but they sell it to you at new prices, and their dresses are by no means cheap. You pay around R15000 or more for a chinese dress as well (Viola Chan). When the smaller size arrived I went to try it on and was sent to a dusty room with a random lady who didn't even know what she was talking about. A few months later I come back from alterations and the lady who helped me can barely speak English, she is impatient and bored. They changed the date of me receiving my dress after alterations and when I got it the same lady who helped me with alterations was so impatient, like she just wanted to leave. I said the dress looked fine and she left. leaving me there buttoned up with my brides****, we had to hang and bag the dress ourselves. (the dress had a lot of buttons too). The dress was creased too and wasn't steamed and I had to take it home like that. We then realised that she had only altered and shortened the front of the petticoat so the back was too long even when the train was up, dancing I would stand on my dress despite us going through alterations with her and asking to shorten the whole dress so that when the train was up I could dance. It was too close to my wedding to ask them to fix it and I was too scared to give it back to them. I left and made a plan myself. When steaming my own dress I saw lots of loose threads on the dress too. I don't know what they do to the staff there, I gave them all the benefit of the doubt but they are not professional especially alterations staff. The lady I dealt with also helped the groom and she forgot to adjust his pants, he had to go back to Canal Walk twice because of her issue.