Prutret service

On the first date of purchase; 31 January 2016, it took two hours for the store assistant to find a suite for his height. After finding a suite we were promised to it would be ready for collection by the following; Tuesday 2 February 2015, it was not ready so we went the back to the store the following day, the suite was still not ready, I advised the store assistant I will be sending my dad to collect the suit the following week; 9 February 2016 as we do not reside in the area, we reside in Crawford. When he arrived she advised him he cannot collect on our behalf. Today 16 February 2016 my fiance came to collect the suite and they advised him the jacket sleeves has not been pressed and the pants has gone missing. I immediately went into the shop making a scene as I am getting married in a few days and the store keeps giving me run around. Within two minutes they found the suite, however we had to wait 30mins as the suit had to be steamed and pressed. Is this the type of service given to customers coming from far? It's a lot of petrol cost. I am utterly disgusted and extremely upset. I will never support or recommend bride &co.