My wedding dress (ref NT8017)

I bought my wedding gown in December 2014 and paid it off in January 2015. Upon me paying off my gown I was told that 2 weeks before my wedding I will be contacted for the alterations and final fitting, my wedding was suppose to be on the 25th April 2015 however my in-laws postponed the wedding to Sept the 19th and i did not call them to let them know, my mother became worried that we paid for the dress and nobody has contacted us and the wedding date that they had has come and gone, she then went to the shop to confront them to her surprise the had moved and left a contact number number on the door, i then contacted them on the number and it was invalid i then contacted the Rivonia branch where i spoke to Brownwyn who promised to check whether my dress was at their branch or not and until this day i have not anything from her. i later spoke to a lady that assisted me on the 1st when i bought my dress by the name of Happiness who then confirmed that my dress was at Rivonia and she was shocked that nobody has contacted me#so disappointed.