AB
Amy B
1 reviews | Active since Aug 2020
26 Jun 2023, 14:20
Manager Daniel is Disgusting
On the day that I purchased my dress, I made an appointment for 6 weeks before the wedding day to go back and fit the dress in order to make alterations. On the day of the alterations appointment I called Bride and Co Rivonia at least 10 times to find out what I needed to bring to make sure. No-one picked up the phone.
When I arrived, with my dress in hand, I was abruptly 'welcomed' by the incredibly rude receptionist/ manager Daniel, I believe his name is. When I explained that I tried to call to find out what I needed to bring and no-one picked up the phone, I could see the phone was ringing at his desk and no-one was picking it up.... incase you too are trying to get ahold of them.
After my fitting, I was chatting to the rude manager about prices of alterations as they are set extremely high, which is not explained to you when you buy the dress (otherwise perhaps ladies could decide to buy dresses with minimal changes to be made), I watched a staff member take my dress, out of the bag and drag it to a change room, put it up and get it ready for someone else to try on....
Keep in mind, this is a dress I have already paid for and now own.
The manager defended his staff and offered no apology.
I will NEVER suggest Bride and Co to a single lady looking for a dress. The manager has to be one of the rudest people I have had the displeasure of dealing with and he made the situation so much worse than it had to be.
In this industry, dealing with people living through a very exciting yet stressful time in life, you need people that are patient and understanding not disgustingly rude and condescending. An apology would have gone a long way.
I took my dress home with me and will be having the alterations done elsewhere so I that I know my dress isn't being resold, tried on, used as a mop.....
Helpful (0)
Replies (4)0
Replies (4)
Bride&co's replyOfficial
27 Jun 2023, 09:57Hi Amy, thank you for your review. Our Marketing Manager has been in contact with you regarding your complaint. Team Bride&Co.
Best regards,
Bride&co's reply27 Jun 2023, 09:57
Official
Hi Amy, thank you for your review. Our Marketing Manager has been in contact with you regarding your complaint. Team Bride&Co.
Best regards,
AB
Amy B's updateReviewer Update
03 Aug 2023, 15:03Bride and Co. called me and offered to alter my dress for free to apologize for the experience I had in their Rivonia store. I didn’t take them up on the offer as I was nervous I wouldn’t get my dress back.
I have taken my dress to another store as I still needed the alterations done and have been told that this dress has been altered before.
So on top of everything, I was sold a dress (at full price) that was not new.
We tried to email Bride and Co to sort it out privately and to no surprise they told us they don’t care to try fix it as I didn’t want their alterations.
Ladies, go ANYWHERE else. There are many options and I promise you, it’s not worth the stress to go to any Bride and Co branch - they will do and say anything to take your money and ruin the once in a lifetime experience for you!
I have taken my dress to another store as I still needed the alterations done and have been told that this dress has been altered before.
So on top of everything, I was sold a dress (at full price) that was not new.
We tried to email Bride and Co to sort it out privately and to no surprise they told us they don’t care to try fix it as I didn’t want their alterations.
Ladies, go ANYWHERE else. There are many options and I promise you, it’s not worth the stress to go to any Bride and Co branch - they will do and say anything to take your money and ruin the once in a lifetime experience for you!
AB
Amy B's update03 Aug 2023, 15:03
Reviewer Update
Bride and Co. called me and offered to alter my dress for free to apologize for the experience I had in their Rivonia store. I didn’t take them up on the offer as I was nervous I wouldn’t get my dress back.
I have taken my dress to another store as I still needed the alterations done and have been told that this dress has been altered before.
So on top of everything, I was sold a dress (at full price) that was not new.
We tried to email Bride and Co to sort it out privately and to no surprise they told us they don’t care to try fix it as I didn’t want their alterations.
Ladies, go ANYWHERE else. There are many options and I promise you, it’s not worth the stress to go to any Bride and Co branch - they will do and say anything to take your money and ruin the once in a lifetime experience for you!
I have taken my dress to another store as I still needed the alterations done and have been told that this dress has been altered before.
So on top of everything, I was sold a dress (at full price) that was not new.
We tried to email Bride and Co to sort it out privately and to no surprise they told us they don’t care to try fix it as I didn’t want their alterations.
Ladies, go ANYWHERE else. There are many options and I promise you, it’s not worth the stress to go to any Bride and Co branch - they will do and say anything to take your money and ruin the once in a lifetime experience for you!
Bride&co's replyOfficial
03 Aug 2023, 15:57Hi Amy Thank you for your response. Unfortunately, you have requested a refund however we do not process refunds on dresses that have been altered by other tailors. We have offered you free alterations which were never accepted. Have a lovely day further. Team Bride & Co.
Best regards,
Bride&co's reply03 Aug 2023, 15:57
Official
Hi Amy Thank you for your response. Unfortunately, you have requested a refund however we do not process refunds on dresses that have been altered by other tailors. We have offered you free alterations which were never accepted. Have a lovely day further. Team Bride & Co.
Best regards,
AB
Amy B's updateReviewer Update
04 Aug 2023, 10:30A perfect response to show just how much you value your customers experience.
We requested a refund as I was told this dress was one of a kind and on sale, neither of those things are true. I paid R15 000.00 for a used dress and your response is, you would have altered it for me? After you almost sold it to someone else whilst I was watching you do so?
Tell me, why would I trust you to look after my dress and alter it for me after you almost resold it before I had even walked out of the door?
I am so shocked that you get away with this, after soooo many poor reviews it is very obvious this happens so often that you are comfortable shoving me aside and shutting me up by saying you offered alterations. I don't want free alterations, I want to be refunded at least half the amount as this dress was not new. I imagine you have already made more than that off of "my" dress that I bought for full price.
We requested a refund as I was told this dress was one of a kind and on sale, neither of those things are true. I paid R15 000.00 for a used dress and your response is, you would have altered it for me? After you almost sold it to someone else whilst I was watching you do so?
Tell me, why would I trust you to look after my dress and alter it for me after you almost resold it before I had even walked out of the door?
I am so shocked that you get away with this, after soooo many poor reviews it is very obvious this happens so often that you are comfortable shoving me aside and shutting me up by saying you offered alterations. I don't want free alterations, I want to be refunded at least half the amount as this dress was not new. I imagine you have already made more than that off of "my" dress that I bought for full price.
AB
Amy B's update04 Aug 2023, 10:30
Reviewer Update
A perfect response to show just how much you value your customers experience.
We requested a refund as I was told this dress was one of a kind and on sale, neither of those things are true. I paid R15 000.00 for a used dress and your response is, you would have altered it for me? After you almost sold it to someone else whilst I was watching you do so?
Tell me, why would I trust you to look after my dress and alter it for me after you almost resold it before I had even walked out of the door?
I am so shocked that you get away with this, after soooo many poor reviews it is very obvious this happens so often that you are comfortable shoving me aside and shutting me up by saying you offered alterations. I don't want free alterations, I want to be refunded at least half the amount as this dress was not new. I imagine you have already made more than that off of "my" dress that I bought for full price.
We requested a refund as I was told this dress was one of a kind and on sale, neither of those things are true. I paid R15 000.00 for a used dress and your response is, you would have altered it for me? After you almost sold it to someone else whilst I was watching you do so?
Tell me, why would I trust you to look after my dress and alter it for me after you almost resold it before I had even walked out of the door?
I am so shocked that you get away with this, after soooo many poor reviews it is very obvious this happens so often that you are comfortable shoving me aside and shutting me up by saying you offered alterations. I don't want free alterations, I want to be refunded at least half the amount as this dress was not new. I imagine you have already made more than that off of "my" dress that I bought for full price.