Disappointed is an understatement.

<p>I purchased my wedding dress in May for my wedding in October of this year. The 'sample' I tried on fit well and I arranged to pay it off instead of keeping my dress at home for 5 months. On Saturday I was called and told that I need to pay the difference and collect my dry cleaned dress. I did as I was told only to find out that my dress was not clean and it had HOLES in it. Yes, it had obvious holes on the skirt atlease 5 or 6 of them. The sample i tried on, that everyone tries on was MY dress.</p> <p>Needless to say I was not happy about my broken, dirty dress and escalated to a manager who has no people s****s whatsoever and she told me that I shouldn't worry they can fix the damages by sewing bead work over them. This is not acceptable. I wanted my money back and was told I cannot be refunded.</p> <p>I was not given an apology for the horrible condition my dress is in. I don't think any BRIDE would be okay with a broken dress. Thank God the place is closing down. </p> <p>I do not feel like my issue was resolved at all and would love to escalate this much further. </p> <p>Please spare yourself the disappointment and don't buy your dress or any dress from that branch while they are still open.</p>